Why do I need security when making a payment on the Internet?
As the Internet is essentially a large global network of computers, owned by many different individuals and businesses, there are no definitive regulations, legislation or security mechanisms in place to protect personal information sent via the Internet from misuse by third parties.

How Secure Is Information About Me?
When you choose to make an online payment, we will connect you to a secure web server. We use 128-bit Secure Sockets Layer (SSL) encryption to secure your credit card details whilst being transmitted over the Internet. SSL protects the information you submit to us by scrambling it, this makes it extremely difficult for third parties to intercept the information which in turn, greatly reduces the chance of your credit card details being misused. In addition your browser must be JavaScript enabled. To check the SSL Encryption level of your browser please click on the link below and follow the instructions:

How do I know if I am in a secure site?
You will recognise when you are in a "secure" area by the closed padlock (Internet Explorer) and (Netscape) coming into view in the bottom status bar of your Internet browser. In addition to this, you can also check to make sure that we have a valid site certificate for the secure area. A site certificate is used to validate a sites authority to use SSL and authenticates the sites state of security. This enables you to check and (Netscape).

If you are using Microsoft Internet Explorer 5.0 or 5.1 please be aware that there is a known bug which causes Internet Explorer to return the error message "This certificate has failed to verify for all its intended purposes". Clicking on the Certificate Path tab in the dialog box will confirm that the certificate status is OK. This has nothing to do with our security system, and our security level is not compromised in any way. You can find out more information at Microsoft's web site. The address is:

If you are using Internet Explorer version 5.00.2919.6307 and got a pop-up dialog box in the log on page that says the SSL certificate has expired or is not valid, what should I do?
You can either use the CD ROM we gave you to download the Internet Explorer 5.5 version or just update your client root by doing the following: and follow the instruction on the web page.

What should I do if a Security Information dialog box saying "This page contains both secure and nonsecure items" pops up?

Security Information Dialog Box

icon disappears. Click "Yes" to continue shopping online, even though the padlock icon disappears, your information remains secured and encrypted.
If you click on "No", you may experience an error page. Please click the back button to return to the previous page. However, if an error page doesn't show up, our transaction is still secured and you can continue using the service.

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